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Cable & Wireless provides and operates the national and international telecommunications for St. Helena under an exclusive licence agreement with the St. Helena Government. It provides business and domestic users with telecommunication services, which includes telephone, telegraph, facsimile, internet and data transmission.
It also provides terrestrial television - UHF Television Rebroadcast of Satellite Television DSTV, which is also under licence agreement with the St. Helena Government.
Cable & Wireless supports the community not only through staff participation but also through sponsorship. Notable sponsorship over the years is as follows:
Education
The 64Kb internet Lease Line link at Prince Andrew School, 100 hours per month proportioned to Middle and First Schools, provision of Middle Schools Athletics Cup and St. Helena Dolphin Competition.
Sports
- Cricket Association with a new League Cup, Umpire Jackets and Balls for two consecutive seasons
- medals for Junior Football Knockout
- annual Cable & Wireless Golf Tournament
Health and social services officer
In support of the student nurses a reduction in the monthly costs for the 64Kb internet lease line link, the classification as ‘Free Toll’ for incoming calls to the Child Help Line, Sex Help Line and Alcoholics Anonymous line and Christmas parties at Barnview, Sundale House and The Haven.
U.N.D.P.
In partnership provided installation support for telephone service to the elderly and disabled.
Other
- the Millennium Forest notice boards
- uniforms for dummies for the New Museum
- Miss St. Helena Contest to assist the Half Tree Hollow Guide Unit in raising funds for a hall
Q5 celebrations
- construction of floats for Parade, general costs, prizes and District challenge cup. Golf Club for tournament involving overseas golfers
- Combined Parent Teachers Association Giant Car Boot Sale
- VHF Radios and GPS Plotter/Sounders RAF Sub-Aqua Association - Exercise Dark Lion
The St. Helena business unit operates on a standalone basis and performance targets are set and measured with other Cable & Wireless businesses. Our aim is to serve our customers with convenient high quality global communications, which meet or exceeds their expectations. Our objective is to continue to invest in equipment and its employees to ensure that the highest level of Customer Services is delivered to customers. Our mission is to generate sustainable and adequate returns to the shareholder, whilst continuing to provide high quality, value for money services, and to provide a high standard of Customer Service and be responsive to customer needs. Where demand exists, and it is economically viable, to introduce new and improved products and services
For more information and assistance on how we can better serve your needs in St. Helena, please visit our Customer Care Centre at Bishops Rooms, Jamestown or contact our Customer Services Manager on telephone number (+248) 2004, or facsimile number (+248) 2094. Email: manager-customer.service@cwsthelena.sh
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