PCI Compliance
The Payment Cards Industry Data Security Council (commonly referred to as the PCI DSC) is a body representing the major payment card (credit card, debit card etc) issuers. It was established to develop and promote security standards for account data protection. The PCI DSC produced the Data Security Standard (DSS) to assist merchants with protecting cardholder and account holder information.
Achieving compliance with the PCI DSS has been a key business objective for many organisations and involves all aspects of data security including (but not limited to) data networks, web servers, database servers, line-of-business applications, card processing equipment, file servers, remote access systems and the management of which individuals have access to which systems. Achieving PCI DSS for most organisations requires considerable effort, but the principles of data security that it imposes are recognised to be a positive benefit in the long term.
One area that has caused considerable confusion is the issue of the storage of cardholder information in call recording systems, commonly used in contact centres for compliance, quality and training purposes. This whitepaper will help contact centre directors to understand the steps towards PCI compliance.
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