Overview
Our Contact Centre solutions focus on helping you bring the right people together – easily, cost-effectively and with the flexibility to meet your evolving business goals.
The diversity of our Contact Centre solutions reflects the many and varied organisations, business sectors and territories we serve. What they have in common are the key benefits: improving customers’ experience, increasing staff productivity, and reducing costs and risk.
Improving customer experience
Cable&Wireless Worldwide will help you do more than make contact with your customers efficiently. We’ll help you engage with them more effectively. Personalising the customer experience builds longer lasting relationships, so we offer innovations such as our STORM® multiple channel platform, which lets your customers choose how they get in touch with you.
By integrating our contact centre systems with powerful analytical and reporting tools, we’ll help you respond appropriately to each customer contact and gain optimum value from the relationship.
Increasing staff productivity
Your staff are not only your greatest asset, but most likely your greatest expense, so it’s essential they’re as effective as possible.
For example, our contact centre and network technology can unite your front and back offices, allowing you to deploy staff flexibly to meet peaks in demand. This can also ensure callers always speak to the most knowledgeable person – resulting in quicker, more fulfilling call resolution.
Reducing costs and risks
Cable&Wireless Worldwide technology can help you operate more cost-effectively, while still improving quality. For example, Interactive Voice Response can dramatically cut agents’ time on calls, and help customers get the answers they want faster, saving costs and enhancing satisfaction.
We understand your business pressures, so we offer on-demand pricing that ensures you only pay for the services you actually use. We also help you reduce cost of ownership, and maximise return on investment. Our pragmatic approach helps you maximise the value of your existing call centre assets, while creating a path to adaptable, future-proof solutions. By hosting your call centre on our resilient, dependable Cable&Wireless Worldwide networks with IP Contact Centre, we can ease the burden on your budget, and improve quality of service.
Talk to us about our business-transforming contact centre solutions, or click on the links to explore some of our most popular products.
