Contact Centre Solutions
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Overview
Our Contact Centre solutions focus on helping you bring the right people together – easily, cost-effectively and with the flexibility to meet your evolving business goals. The diversity of...
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Clear Contact
Our latest solution specifically developed for mid-sized contact centres to enhance their customers’ experience.
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Consultancy
Our consultants understand your challenges and we have the experience to assess your situation and give you the right answers. We take a flexible approach that reflects your business...
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IP Contact Centre
IP Contact Centre (IPCC) offers a choice of hosted contact centre infrastructure to manage all your customer interactions, across multiple channels. With IP Contact Centre, you can easily open...
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QueueBuster
For most call centres, queues are a fact of life. With staff costs accounting for a big proportion of your overall call centre budget, it's too expensive to...
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Storm®
STORM® helps you effectively and consistently manage all the different ways your customers communicate with you. It lets you personalise communications for every single recipient and...
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Voice Interaction
Voice Interaction from Cable&Wireless Worldwide is a superior call centre solution that offers a better experience for your customers, with no investment in resources for you. When customers call, often the...
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PCI Compliance
The Payment Cards Industry Data Security Council (commonly referred to as the PCI DSC) is a body representing the major payment card (credit card, debit card etc) issuers....
