Retail 20|20
Our vision for your future is rooted in the delivery of a proven transition path. You can rely on Cable&Wireless Worldwide to take you to where you need to be.
THE NEW YOU
Our RETAIL 20|20 vision is focused on retail, leisure and logistics clients with complex communication requirements. We can enable you to increase your business agility, deliver enhanced customer experiences, improve your supply chain efficiency and drive out unnecessary costs.
We achieve this by delivering innovative and integrated communications solutions, designed to ensure our clients can realise the benefits of new technology in a fast, secure, reliable and simple way.
Our long-term relationships with the some of the UK’s leading retail, leisure and logistics businesses equip us with the first-hand knowledge and insights needed to create the solutions to your challenges.
Applying our enterprise expertise, we’ve distilled our thinking into our RETAIL 20|20 proposition. It’s built on three pillars:
FAST START STORES
We enable you to bring new stores and depots online rapidly and reliably – improving your business agility, avoiding costly delays and protecting your brand reputation.
CONNECTED CUSTOMER
We equip you with solutions to enhance the customer experience across multiple channels – including social media – and to improve integration between those channels, delivering greater customer satisfaction, loyalty and advocacy whilst generating sales growth.
AGILE INFRASTRUCTURE
We transition your operation to a more flexible, resilient and unified network infrastructure – reducing your business risk, driving out unnecessary cost and improving your responsiveness to changing market conditions.
Our RETAIL 20|20 proposition has been created specifically to address the critical issues you face, including:
- updating the infrastructure that supports all your cross-channel retailing needs, from your store network to your e-commerce platform, so that you can quickly and flexibly meet the changing demands of customers
- driving out cost by simplifying in-store technologies and achieving smarter deployment of new technologies
- ensuring your new stores and warehouses come online on time, every time
- harnessing the technology that enables your customers to bring your competitors into your store by using it to gather insight on general consumer and individual customer behaviour, and to influence the customer buying process in your favour
- improving critical information flow and access throughout your distribution and supply chain
- strengthening loyalty by allowing customers to communicate with you in their own way, including using social networks, whilst providing you with a single view of their interactions so you can provide a joined-up customer service
For more information on our Retail sector propositions please email Diane McAuliffe, Director, Retail, Leisure and Logistics: Diane.McAuliffe@cw.com or call her on 01908 845 000.
