Insurance
With the insurance industry more competitive than ever, there is an urgent need to cut costs. At the same time, customers are demanding high standards of service, with easy access via their preferred contact route. Your colleagues need the latest IT and communications technology to help them work more flexibly and efficiently.
Cable&Wireless Worldwide can provide cost-effective, affordable means of achieving these apparently conflicting requirements.
SECURING YOUR FUTURE
By taking ownership of your technology, we provide you with the latest, most effective infrastructure and services. We allow you to scale down your IT commitment, both in investment and personnel, replacing it with a lower, transparent cost of ownership and flexible finance options. So instead of spending time resolving IT problems and conflicts, you can focus on how our technology will fuel your business growth.
MERGERS AND ACQUISITIONS
If you've been involved in mergers or acquisitions, you probably now face the task of resolving disparate, duplicated technology. We can integrate your systems and processes, reducing costs and complexity while ensuring your customers see a seamless, high standard of service. We'll also safeguard your business, providing extra security for any unsecured internet-based applications that are brought into your corporate network.
Our work for Aviva is a case in point. Our brief was to manage and develop their existing voice and data infrastructure, and to support their growth through acquisitions such as the RAC in the UK. This included integrating seven major legacy data networks and 60,000 network ports.
We took over management of other suppliers' contracts, helping Aviva improve its operations through converged IP technologies such as IP Telephony and contact centres. We re-engineered all of Aviva's major networks, reduced their operational downtime by 90% and enhanced their business by introducing new capability and flexibility.
As part of our dedicated service to Aviva, we manage their entire telecoms estate in the UK and India, from on and off-shore call centre services to managed BlackBerry™ and internet access services for their employees. Through these services, we help Aviva successfully serve 30 million customers worldwide.
VIRTUALISATION
By hosting your key services, we take over the risk, the responsibility for technology development, and the workload. Where you currently have multiple contact centres, for example, we can reconcile them into one, central virtual contact centre - increasing efficiency, and reducing the cost and burden of managing a fragmented IT estate.
Through our leading edge Multi Service Platform (MSP), we can provide the network speed and capacity to comfortably handle your critical data and applications. We can also provide the platform that lets your staff use the latest devices and technology, improving their job satisfaction and, critically, their effectiveness.
It worked for a large insurance customer, who chose Cable&Wireless Worldwide to provide a fully outsourced, converged hosted voice data estate. We connected 8,000 of their staff with a fully contracted solution within 18 months, and delivered a total cost of ownership saving of over 22%.
FLEXIBLE AND RESOURCEFUL
Our insurance customers choose Cable&Wireless Worldwide because we take a flexible, collaborative approach to meeting their requirements, with a focus on providing more capability for less outlay. We offer exactly the level of input you require - fully outsourced, or as managed or dedicated services.
Whatever level you choose, we take on the responsibility, while ensuring you always stay in control. Contact us to find out more.
