Banking 20|20
For banking and financial services clients with complex communication requirements, our BANKING 20|20 vision is to build a more agile platform for growth whilst simultaneously driving down operational costs.
A CLEAR WAY FORWARD
There's nothing new about change in banking. But there's everything new about the scale and nature of the changes you're facing now.
Against a background of ongoing post-2008 balance sheet restructuring, faltering economic growth and downward pressure on revenues, the sector is facing externally-imposed structural changes – including recommendations from the Independent Commission on Banking endorsed by the Chancellor – as well as negative customer perceptions and employee disengagement.
We’ve identified the ways in which technology and communications infrastructures can provide a clear path through today’s challenges, to build a stronger future for financial services.
WHAT THE SUCCESSFUL BANK OF 2020 WILL LOOK LIKE
We believe the bank of 2020 will:
- deliver a more consistent and seamless customer experience across all channels – including branch, contact centre, online, mobile and social media – responding effectively to customers, no matter how they choose to do business
- gain a competitive advantage by being able to make faster, more effective decisions at both a market and individual customer level, enabled by improved visibility of the key metrics that drive the business and that are demanded by the regulators
- be better equipped to respond to changing conditions and emerging opportunities by introducing new or enhanced services – quickly and easily
- increase value to the customer with more personalised experiences and proactive, relevant offerings, adopting best practice from other sectors, such as retail
- run leaner operations, with new, more flexible working practices that strengthen employee commitment and realise more value from its human capital
THE VISION THAT DELIVERS
Realising our BANKING 20|20 vision means delivering innovative, integrated communication solutions that enable you to realise the benefits of new technologies securely, predictably and reliably.
Our approach has been specifically designed to address such critical banking and financial services issues as:
- modernising ICT infrastructures to provide a future-proofed platform for the delivery of new growth-focused strategies
- protecting your customer base from the threat of new market entrants against a backdrop of customer disenchantment that is increasingly spreading through social media channels
- re-aligning customer engagement channels to strengthen loyalty, promote advocacy, and open up new cross-selling opportunities
- enabling new working practices to reduce the total cost of ownership of employees whilst also improving employee satisfaction and so talent retention
See what the three elements of our BANKING 20|20 proposition can do for you:
