Cost Reduction
With IT and communications technology established as the linchpin of many business processes, companies are looking to the CIO and IT managers to deliver vital gains by optimising the resources at their disposal and finding ways to reduce costs. Cable&Wireless Worldwide is helping organisations achieve this through groundbreaking technology, proven products and services and an awareness of business needs.
Optimising your resources to ensure they deliver maximum benefits will, in turn, bring long-term cost reductions. But how do organisations with widely dispersed offices, teams and individuals achieve this - particularly if they operate across continents and their business needs change, continually?
PROTECTING PROFITABILITY
Cable&Wireless Worldwide helps organisations worldwide to achieve greater performance from their people, processes and IT, without adding to costs. We have a range of products and services that adapt to fit our customers' businesses, and deliver extra value.
UNBLOCKING YOUR NETWORK
Our Application Performance Management (APM) product is an example of how our solutions help businesses achieve more with minimal investment, which is rapidly repaid thanks to greater efficiency. One organisation which is benefiting from APM is the Crown Office. They were unable to analyse why traffic was passing so slowly through their Wide Area Network (WAN), causing poor end-user experience on specific sites and critical business applications. APM identified which applications, user profiles and services were using inordinately large amounts of bandwidth, allowing their IT department to quickly fix the problems.
Cable&Wireless Worldwide APM now provides the Crown Office with pro-active reporting, real-time monitoring, reports, recommendations and application troubleshooting, across 40 sites. We've improved their network traffic flow and end-user experience, and have showed them how they can further improve their efficiency.
BRINGING IT ALL TOGETHER
While your business may plan for growth, mergers and acquisitions frequently mean your IT department grows in an unplanned, ad hoc way, which can be problematic. This was certainly the case for the General Healthcare Group (GHG), which after incorporating several brands, found itself with a disparate IT environment and badly performing applications - particularly email, ERP and collaboration software.
Maintaining this complex network left GHG's IT team with no time to improve its performance. We recommended a central, standardised platform, hosted at a secure Cable&Wireless Worldwide data centre. This now allows GHG to deploy new key applications, or migrate existing ones, across the business.
We also replaced their legacy ISP-type service with our Managed Exchange 2007, ensuring consistent, quality email communications for 6,000 employees over multiple sites. By replacing many conflicting platforms with one, we've not only enhanced GHG's security and business performance, but also cut their Total Cost of Ownership by 40%.
COPING WITH SCALE AND COMPLEXITY
The complexity of your situation or the scale of your organisation is no barrier to Cable&Wireless Worldwide. We implemented the biggest email migration of its kind for the NHS, moving 350,000 accounts to a new Microsoft Exchange 2007 platform in just eleven weeks, with a peak transfer of 47,000 accounts in 48 hours.
We've not only increased capacity (12,000 new users join the service each month), but enabled communications mobility and better collaboration between staff - improving patient care. Yet with all its benefits, this new platform is actually delivering a saving; by replacing numerous local email systems, we've helped the NHS realise a monthly email management cost saving of up to 80%.
A PIONEERING APPROACH
Your business pressures and situation may be unique, but that won't prevent Cable&Wireless Worldwide from helping you optimise your resources and cut costs. We did this for a major UK Utility, after another provider had failed to integrate their Genesys call routing platform with their CRM application, SAP.
We delivered a Contact Centre solution never previously implemented in the UK - allowing their platform to control incoming calls while still in the Cable&Wireless Worldwide Intelligent Network. The customer's data is displayed on the agent's screen, allowing it to be routed without the time-consuming "Can I take your name and account number?" part of the call. This dramatically improves the customer experience and saves time and money.
REDUCING COSTS, INCREASING CAPACITY
Our work for one global bank shows how Cable&Wireless Worldwide technology can improve the standard of services while reducing business costs.
We helped this banking customer rationalise their disparate and ageing legacy data centre estate, and increase their data capacity, by designing and project managing a new high specification data centre. Delivered ahead of schedule, the new data centre offers better physical and logical security, more efficient power and cooling energy consumption, and more cost-effective engineering support. By handling the whole project, we allowed our customer to focus on their more profitable core activities. And the new data centre extends their capabilities, while delivering a total Cost of Ownership saving of 40%.
DOING IT FOR YOU
These are just some examples of how Cable&Wireless Worldwide can help you realise the full value of your IT investment, help your people work more effectively and achieve better results - while reducing costs and improving profitability.
Whatever your situation, we have the technology and business experience that will realise real benefits for you. Contact us to find out more.
